Ticket
Create New Ticket
Create a new support ticket for a user
AuthorizationBearer <token>
Bearer token authentication
In: header
namestring
Length
length <= 255descriptionstring
departmentstring
user_idinteger
related_service_id?integer
Response Body
curl -X POST "https://api.example.com/api/application/api/application/tickets" \
-H "Content-Type: application/json" \
-d '{
"name": "Login Issue",
"description": "I cannot access my account dashboard. Getting error message when trying to log in",
"department": "Technical Support",
"user_id": 5
}'{
"success": true,
"message": "Ticket created successfully",
"data": {
"id": 1,
"name": "Account Access Issue",
"description": "Cannot access my account dashboard",
"status": "open",
"department": "Support",
"related_service_id": 3,
"user_id": 5,
"extra_user_ids": null,
"created_at": "2024-01-15T10:30:00.000000Z",
"updated_at": "2024-01-15T10:30:00.000000Z",
"user_display_name": "John Doe",
"user": {
"id": 5,
"name": "John Doe",
"email": "user@example.com"
},
"service": {
"id": 3,
"service_name": "Example Service",
"status": "active"
},
"messages": [
{
"id": 1,
"ticket_id": 1,
"user_id": 5,
"message": "I'm having trouble with my account access",
"is_staff": false,
"attachments": null,
"created_at": "2024-01-15T10:30:00.000000Z",
"updated_at": "2024-01-15T10:30:00.000000Z",
"user_display_name": "John Doe",
"user": {
"id": 5,
"name": "John Doe",
"email": "user@example.com"
}
}
]
}
}{
"success": false,
"message": "Bad request"
}{
"error": "Unauthorized",
"message": "Bearer token required"
}{
"error": "Forbidden",
"message": "Insufficient permissions for this action"
}{
"success": false,
"message": "Validation failed",
"errors": {
"name": [
"The name field is required."
],
"department": [
"The selected department is invalid."
],
"user_id": [
"The selected user id is invalid."
],
"status": [
"The selected status is invalid."
],
"message": [
"The message field is required."
],
"is_staff": [
"The is staff field is required."
]
}
}{
"success": false,
"message": "Error creating ticket: Database connection failed"
}