Ticket
Reply to Ticket (Send Message)
Send a message/reply to a specific ticket
AuthorizationBearer <token>
Bearer token authentication
In: header
Path Parameters
idinteger
Ticket ID
messagestring
user_idinteger
is_staffboolean
attachments?array<string>
Response Body
curl -X POST "https://api.example.com/api/application/api/application/tickets/0/reply" \
-H "Content-Type: application/json" \
-d '{
"message": "Thank you for contacting support. We are looking into this issue and will update you shortly.",
"user_id": 1,
"is_staff": true
}'{
"success": true,
"message": "Reply sent successfully",
"data": {
"id": 1,
"ticket_id": 1,
"user_id": 5,
"message": "I'm having trouble with my account access",
"is_staff": false,
"attachments": null,
"created_at": "2024-01-15T10:30:00.000000Z",
"updated_at": "2024-01-15T10:30:00.000000Z",
"user_display_name": "John Doe",
"user": {
"id": 5,
"name": "John Doe",
"email": "user@example.com"
}
}
}{
"error": "Unauthorized",
"message": "Bearer token required"
}{
"error": "Forbidden",
"message": "Insufficient permissions for this action"
}{
"success": false,
"message": "Ticket not found"
}{
"success": false,
"message": "Validation failed",
"errors": {
"name": [
"The name field is required."
],
"department": [
"The selected department is invalid."
],
"user_id": [
"The selected user id is invalid."
],
"status": [
"The selected status is invalid."
],
"message": [
"The message field is required."
],
"is_staff": [
"The is staff field is required."
]
}
}