Ticket
Get All Tickets
Retrieve a paginated list of all tickets with optional filtering by search term and status
AuthorizationBearer <token>
Bearer token authentication
In: header
Query Parameters
per_page?integer
Number of tickets per page
Default
15Range
1 <= value <= 100search?string
Search in ticket name, description, or user details
status?string
Filter by ticket status
Value in
"open" | "closed" | "resolved" | "answered" | "awaiting"Response Body
curl -X GET "https://api.example.com/api/application/api/application/tickets?per_page=15&search=string&status=open"{
"success": true,
"data": {
"current_page": 1,
"first_page_url": "https://api.example.com/api/application/tickets?page=1",
"from": 1,
"last_page": 1,
"last_page_url": "https://api.example.com/api/application/tickets?page=1",
"links": [
{
"url": "string",
"label": "string",
"active": true
}
],
"next_page_url": null,
"path": "https://api.example.com/api/application/tickets",
"per_page": 15,
"prev_page_url": null,
"to": 1,
"total": 1,
"data": [
{
"id": 1,
"name": "Account Access Issue",
"description": "Cannot login to my account",
"status": "open",
"department": "Support",
"related_service_id": null,
"user_id": 5,
"extra_user_ids": null,
"created_at": "2024-01-15T10:30:00.000000Z",
"updated_at": "2024-01-15T10:30:00.000000Z",
"user_display_name": "John Doe",
"user": {
"id": 5,
"name": "John Doe",
"email": "user@example.com"
},
"messages": [
{
"id": 1,
"ticket_id": 1,
"user_id": 5,
"message": "I'm having trouble with my account access",
"is_staff": false,
"attachments": null,
"created_at": "2024-01-15T10:30:00.000000Z",
"updated_at": "2024-01-15T10:30:00.000000Z",
"user_display_name": "John Doe",
"user": {
"id": 5,
"name": "John Doe",
"email": "user@example.com"
}
}
]
}
]
}
}{
"error": "Unauthorized",
"message": "Bearer token required"
}{
"error": "Forbidden",
"message": "Insufficient permissions for this action"
}{
"success": false,
"message": "Validation failed",
"errors": {
"name": [
"The name field is required."
],
"department": [
"The selected department is invalid."
],
"user_id": [
"The selected user id is invalid."
],
"status": [
"The selected status is invalid."
],
"message": [
"The message field is required."
],
"is_staff": [
"The is staff field is required."
]
}
}